First of all your privacy are very important to us. All such notifications may be making the same point, but we’re really serious about this. You Rentalcars.com by using the services you are showing your confidence in us; we, too, we value your trust. To protect the personal data you provide to us, and we are committed to keep all until the end. The interests of our customers in the most appropriate way to move and we’re being transparent with regard to the processing of your personal data. This text is most readable and how we use your personal data in a transparent manner that we covered and explained. At the same time that you can use as rights associated with your personal data (eg. the right to appeal) and explains how how to contact us.

If you have previously used our service Otopoint.com’s own web sites and mobile applications, as well as through other online platforms such as partners ‘ websites and social media Road Transport (including ancillary products and services such as insurance) that offers online services with you may know. You will read all the information typically just one or two of these platforms, not to indicate that it is valid for the whole we want.

This individual privacy statement in connection with the platform all the above mentioned platforms or through any other method (for example via e-mail when contacting our customer service team through) applies to all kinds of customer information we collect.

To make a reservation, car rental without knowledge we can’t help. For this reason we want to provide us with certain information when you use our services. These are typically your name, email address and payment information, such as routine information. Also, home address, telephone number, your date of birth your information with your passport and license with we can ask for the names of additional drivers.

In addition, you use to access our services, computer, phone, tablet or other device we collect information from. This information your IP address, browser and language settings. We receive information about you from others or automatically collect other information on the circumstances in which it is.

General information on the subject we’ve shared here, but if you want to get more information about the information we collect them, we will explain in more detail below.

Personal data that you provide to us

Rentalcars.com collects and uses the personal information you provide to us. When you make a booking, your name, email address, and you are asked for your payment information (at a minimum).

Also, home address, telephone number, payment information, date of birth and the names of your passport with your license information with we may ask for additional drivers.

Of course, you may not make a reservation only for yourself. You might be making an extra or a replacement reserve a car booking with driver. In both scenarios, will provide contact information during the booking process.

After all, whether you are or not made a reservation we automatically collect certain information when you visit our web site or applications.

This information including your IP address, the date and time you accessed our services with information about your computer’s hardware and software (operating system, Internet Browser used, software/version data such as language settings, and application services. We also collect information about clicks and also the pages that are presented to you.

If you are using a mobile device, the data that identifies the device as well as device-specific settings, typical properties, we will collect data about the application crashes and other system activities. Using a device like this when you make a reservation, our system your reservation (which is on the website) and/or Otopoint.com saves you from that which is coming to the web site or application.

Manage your bookings online the main reason is that we wanted to help you to provide personal information and ensure you take advantage of the best possible service.

We use information collected about you for various purposes. Your personal data can be used in the following ways:

1. Reservations: your personal data before anything else perform your reservation and directors, as well as your car (or any other product or service such as insurance) to convey to the company that provides use. About you your booking confirmation, modification, and as a reminder we can send messages serves this purpose. Online check-in, or the deposit in order to perform operations in relation to the processing of your personal data may also be involved in some cases.
2. Customer service: we offer international customer service our local offices in more than 40 languages. 24 hours a day, 7 days a week we are. Our international customer service teams, as an example to make your reservation or booking to be able to help before, during or after your information needs to respond to any questions you might have.
3. Account features: you can create a user account in our platforms to facilitate your transactions. In this case, your personal data you have provided to us and in this way you can perform some useful operations. Using the information that you provide to us to perform some useful operations that we provide to administer these accounts. Manage your reservations or other purchasing, and can benefit from Special Opportunities, and both, your preferences, you can manage both your personal settings. At the same time, in this way, you can easily make future reservations. By managing your personal settings, you can easily view their leases the car you are looking for, and you can browse any other information you provide.
4. Marketing activities: we also use your information for marketing activities. These activities include:
5. Your contact information using our products and travel-related services (and/or our group companies, or our affiliated partners, including details of the products and services we regularly send you our news updates and our our special offers and discounts. E-mail marketing messages at any time from the subscription, you can figure out a quick and easy way. In any such email We send the “unsubscribe” link or click the owner of the Data, Demand our portal you will need to visit.

   • According to your information Rentalcars.com website, mobile applications, or third-party web sites/apps (including social media platforms) and you can be shown the content you are special deals offered on the site can be personalized. These Rentalcars.com on the web site, or other co-branded sites that we think may be of interest to you deals that can be booked directly or with other third-party products or opportunities may be.
   • Telephone to provide information about the products that you did not include your booking insurance, we may contact you via email or SMS.
   • You promotional activities (raffles, competitions or programs, such as the reference), we invite you to participate in. Other promotional activities (raffle, reference, such as programs or competitions) when you join the relevant information will be used only to administer those promotions.
6. Contact: e-mail, mail, phone, or text message including, otherwise there may be times when we make contact with you. The method we choose is based on the contact information you have previously shared. Any correspondence you send us in the process. There could be various reasons for this, and some of them are:

   • And to respond to any request sent by you to handle.
   • If you are booking online, but if you have not, we may contact you to invite you in order to proceed with your booking. Your search for car rental or booking in your process without having to fill your information again, you can continue where you left because we believe that this extra service is useful for you.
   • When you use our services Rentalcars.com write a reflection about your experience with the car rental company or a questionnaire or we can send you an invitation.
   • If you need assistance at the point of delivery Rentalcars.com when you plan to rent a car as well as contact with what you have that we think might be helpful to you or your reservations regarding leasing a car best materials we may send any other information that explains how you can benefit from. Also with materials or upcoming reservations Rentalcars.com we can also send you a summary of your previous reservations through.
   • Even if you have an upcoming reservation, we may send you administrative messages that security advisories can also take place between them.
   • We can send a summary of your previous reservations for you.
7. Sunday survey: Sunday, Sometimes we’ll invite our customers to participate in the research. And which personal data will be collected to understand how to use this data, please browse the information that is sent together with the invitation in question.
8. To improve our services: personal data, analysis, and we use it for product improvements. The scope of our services and improve the user experience our commitment to make this better we perform. In this context, in order to create statistics about our business both both test data and troubleshooting we use it. The main goal here is to obtain insights on the performance and use of our services, and, ultimately, optimize applications, and make their use easier and more meaningful by personalizing our website and our time. This analytical work as much as possible we try to use data that identity may not be detected.
9. Depending on your location that suits you to provide the best price: our practices, or to lease a car when you do a search on our web site or to confirm that you are in another country in the European Economic Area we process your IP address. The point of doing this in your area (EEA) or country (outside the USA) is to provide you with the best price.
10. Customer reviews: we can send you an invitation to give to your booking during and after the evaluation. With this invitation, car rental companies, and you are prompted to provide information about their experience. You may prefer a nickname instead of your real name to appear in the next assessment. For example, the evaluation by completing your evaluation of our platform, our mobile applications, and social media, our apps or our social media accounts Otopoint.com-owned, provided, used or controlled by other channels can be viewed on (in our Terms and Conditions defined in a detailed manner, you agree. The purpose of assessments is the car rental company you are using and to inform other customers about the quality of it is you choose to share other experiences.
11. Phone calls tracking: our customer service team interviews, Live, relax, or may be recorded for quality control and training purposes. With the handling of complaints and legal claims records, it includes the use for the detection of counterfeiting activities. All calls are recorded and the records before it is deleted automatically, Rentalcars.com investigation of fraud or a saved search that you decide should be kept for legal purposes (unless disclosed in more detail below) are stored for a limited period of time.
12. Introduction of safe and reliable service: you get all the additional drivers Otopoint.com’s business partners and reliable car rental companies in order to create an environment for the detection and Prevention of fraud and other illegal and undesirable actions on behalf of certain personal data that we use to always analyze. Similarly, the personal data users, and the confirmation of the booking, as well as a safety concern for risk assessment and security purposes, including the time we use you are reporting. When we perform this operation until the completion of our evaluation, we may stop or suspend certain reservations.

Your personal data Otopoint.com’giving is voluntary. However, some of your personal data if we are unable to collect we may not be able to provide certain services to you. As an example, your name, e-mail address and your reservation if you cannot obtain, we can’t process your payment information.

Processing personal data the legal consequences for you or significantly affects the use of automated methods in the case of measures necessary for the protection of the rights and freedoms we will always apply. Including the right to demand human intervention.